Please feel welcome to reach out to me with any other questions or concerns you may have. I've also enclosed an article that will help you check where the charges from your account are coming from and why: Understand Intuit charges on your credit card or bank statement. Select Get a callback or Send a message to start a conversation.Choose I still need a human, then click Contact us.Enter " Talk to a human" again in the search bar.One of our representatives will check the charges and discuss the refund for you. That said, you'll want to give us a call or a message so we can look into your account in a secure session. This way, we'll be able to protect your personal information. However, the ability to pull up your account details and billing history is done by our Customer Care Team. If only I can review the charges on your account, I would be able to provide a formal response regarding this matter. I believe that this shouldn't happen since your account and business are already closed. We strive to ensure every customer is satisfied with our service. Since you need Admin access to cancel subscriptions, you can check out the access rights to learn more about it: User roles and access rights in QuickBooks Online.įeel free to comment below if you need more assistance managing your QuickBooks account. It will help determine if the issue is browser-related.įor additional reference, I've attached a link you can use about the user roles in QuickBooks. If private browsing doesn't work, please use another supported web engine. If the option is available from the left pane, let's clear your browser's cache to have a clean slate, so it'll function efficiently. Press CTRL + Shift + N if you're using Google Chrome.įrom there, open the Account and Settings section again. If you're using Mozilla Firefox or Microsoft Edge, press the CTRL + Shift + P shortcut on your keyboard. It doesn't store cache data and will be a great way to isolate browser-related issues. I suggest you start by accessing your account using a private browser or incognito. It can cause unusual behavior in QuickBooks, such as missing options. If you've purchased the subscription directly from us, but Billing & Subscription is unavailable, the browser's stored cache may be full.
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